Return Policy

At Masscaku Lashes, we value every customer and stand behind the quality of our products. To ensure a smooth shopping experience, we have established the following return and exchange policy.

Return & Exchange Policy – Masscaku Lashes

  • Wrong Item Received

    If you receive the wrong product, please notify us within 3 days of delivery. Once confirmed, we will arrange a free replacement shipment immediately. You do not need to worry about extra costs — we take full responsibility for our mistake.
    contact us with Media & Whatsapp & Email.I will reply as soon as I see it.

  • Product Issues or Defects

    If your order arrives damaged, defective, or with a quality issue, please contact our customer service team within 3 business days. We will carefully review the situation and provide a free replacement as quickly as possible. Our goal is to ensure that you always enjoy the best lash products without compromise.

    Others Policy

    Returns Without Reason

    We respect every customer’s choice. If you decide to return a product without any reason, the following conditions apply: 1.The product must remain unused, unopened, and in its original packaging. 2.The customer is responsible for the return shipping cost. 3.Once we receive and inspect the product, we will process your refund or replacement promptly. This ensures fairness while also maintaining product safety and hygiene for all customers.

    Additional Notes

    1.Requests beyond the 3-day notification period may not be eligible for free replacement. 2.For hygiene reasons, opened or used lash products cannot be returned unless defective. 3.Please retain your order number and proof of purchase to help us process your request faster. 4.Our customer service team is always ready to assist you — whether it’s product guidance, troubleshooting, or follow-up support.

    Our Commitment to You

    Masscaku Lashes is more than just a lash brand — we are a partner in your beauty journey. Our return & exchange policy reflects our promise to: 1.Stand behind the quality of every product we sell. 2.Handle each case fairly and with care. 3.Make sure you feel confident and protected when shopping with us.