Masscaku® | FAQs
No matter what you want to know, the following content can help you quickly understand our brand and products. We will answer your questions from the following aspects.
Frequently asked questions
🧵 Product & Material
What materials are your eyelash extensions made from?
What materials are your eyelash extensions made from?
Our lashes are made from premium Korean PBT fiber — a lightweight, soft, and durable synthetic material that holds its curl and shape beautifully. We also offer faux mink, silk lashes, and special matte/glossy finishes.
Are your lashes cruelty-free and vegan?
Are your lashes cruelty-free and vegan?
Yes, all our eyelash extensions are 100% cruelty-free and vegan. We do not use any animal fur or byproducts in our production.
What curl, length, and thickness options do you offer?
What curl, length, and thickness options do you offer?
We offer full customization:
Curl types: J, B, C, CC, D, DD, L, M
Lengths: 6mm–25mm
Thickness: 0.03mm–0.25mm
What lash types do you offer?
What lash types do you offer?
Frequently asked questions
🎨 Customization & Private Label
Can I create my own lash brand with your factory?
Can I create my own lash brand with your factory?
Absolutely! We support full private label service — including custom trays, boxes, logos, and packaging design.
What is the minimum order quantity (MOQ) for custom lashes and packaging?
What is the minimum order quantity (MOQ) for custom lashes and packaging?
MOQ for custom lashes usually starts from 100 trays/style. For private label packaging, the MOQ is generally 500–1000 units depending on the box type.
Can I order different styles in one order?
Can I order different styles in one order?
Yes. You can mix styles, curls, and lengths within the total MOQ.
Frequently asked questions
🛒 Ordering Process
How do I place an order?
How do I place an order?
Please contact us via website, email, or WhatsApp. We’ll guide you through product selection, pricing, sample confirmation, and payment.
Can I request samples before placing a bulk order?
Can I request samples before placing a bulk order?
Yes, we offer both standard and customized sample sets. Shipping fees may apply.
How long does it take to produce my order?
How long does it take to produce my order?
Standard styles: 3–7 days
Custom/private label lashes: 10–20 days
Custom packaging: 15–25 days
Frequently asked questions
✈️ Shipping & Delivery
Do you ship internationally?
Do you ship internationally?
Yes, we ship worldwide via DHL, FedEx, UPS, or freight depending on your needs.
How long is the shipping time?
How long is the shipping time?
Express: 5–8 working days
Air freight: 7–12 days
Sea freight: 20–40 days
Will I receive tracking information?
Will I receive tracking information?
Yes, tracking numbers are provided once your package is shipped.
Frequently asked questions
💰 Pricing & Payment
What payment methods do you accept?
What payment methods do you accept?
We accept:
T/T (Bank Transfer)
PayPal
Credit Card
Alibaba Trade Assurance
Is a deposit required?
Is a deposit required?
Yes, for bulk orders, a 30% deposit is needed, with the balance due before shipping.
Frequently asked questions
🔧 Quality & After-Sales
How do you ensure product quality?
How do you ensure product quality?
We implement strict quality control at every stage — including raw material inspection, curl checking, lash symmetry check, and final QC.
What if I receive damaged or incorrect products?
What if I receive damaged or incorrect products?
Contact us within 3 days of receiving your order. We will investigate and offer a replacement or refund as appropriate.
Do you support reorders and long-term cooperation?
Do you support reorders and long-term cooperation?
Yes! We welcome wholesale customers, brand owners, and distributors. Many of our clients work with us long-term for consistent quality and support.
Frequently asked questions
🧾 Certifications & Safety
Are your products safe for professional use?
Are your products safe for professional use?
Yes. All lashes are sterilized, latex-free, formaldehyde-free, and safe for salon use.
Do you have any certifications?
Do you have any certifications?
We hold ISO, MSDS, SGS, and BSCI certifications. Certificates can be provided upon request.
Frequently asked questions